Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a mistake from your local delivery service and would like to end your order, first check your email and/or spam filter this means you clicked about the correct delivery address and/or LINK. Once this offers been done, if you are nevertheless interested in continuing, basically answer the e-mail with the information podsmall.com on your request and you will greatly appreciate virtually any assistance you might offer. For technical issues, you may possibly need to contact customer service via their phone number: (Toll Free). Alternatively, if a person have any other questions, you may send us a good email and we will try our best to be able to assist you.
Your bundle appear at your current door within seven to ten operating days. Please be aware that shipping times might vary from a single courier company to be able to another. Hence, it is, usually preferable to purchase with a trustworthy company. To help ensure your package arrives safely, we all always advise of which you sign your own parcel’s “Thanks For Sending” section in order to arrives. Your local delivery services are required to clearly display this signature confirmation on just about all sent items, including Element Vape items.
As soon as your parcel is here at your doorway, you need to collect that as soon because possible. This is usually normally done by completing a self-addressed, stamped envelope along with your return tackle and tracking quantity. Upon arrival, ensure that your unit is totally charged and ready to start using this immediately. Usually do not hold out for your Element Vape product in order to warm up; this can not be stressed enough, particularly in the case regarding rechargeable batteries.
As defined within the above paragraph, when shipping to UK residents, shipping will probably be facilitated simply by certainly one of our nationwide network of courier companies, such since DPD, FED EX LOVER or UPS — but please enable for additional fees to be used into consideration any time placing your purchase. Customers located within just the Republic of Ireland are not permitted to purchase online. Within most cases, clients located within the particular Republic of Ireland will be struggling to purchase the product with the use of credit cards or free e cards. We all are currently going through some issues along with credit card fraud in Europe and certain situations, payments made using these methods may possibly be declined or reversed. In inclusion, all deliveries in order to EU customers may be controlled by fees and import duties.
Whenever shipping internationally, you should note that persuits procedures are really time-consuming and usually require the help of a great independent customs dealer. In the situation of an brought in product, delivery times will be dependent on your courier’s international delivery support and transit times may greatly exceed our internal shipping and delivery estimates. Should you be unsure of expected transportation times, please contact us immediately. Worldwide orders will generally arrive within three to five business days right after payment has already been received.
For all questions regarding this matter, make sure you note that all concerns should be focused towards our company headquarters. Should you need to make modifications or inquire about our services in general, you may do so from anytime during business hours, Monday through Friday, except Weekend, Wednesday, and Thurs. Should you possess any other concerns, you can both contact our consumer service team or perhaps one of our sales representatives at the main office. In the event you prefer to place your order on the internet, you are delightful to visit our website and follow typically the simple instructions supplied. All billing in addition to ordering information will certainly be provided from the click regarding a button.
As usually, we strongly advise that all requests be paid for completely before delivery or delivery associated with products. Any adjustments to shipping or delivery policies will be clearly indicated after receipt of transaction. In the event of a problem in any merchandise, please contact all of us right away for a return or alternative. As long since your satisfaction is our most critical, we all will work along with you to definitely make positive that you possess the best electric products available.